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Need help? Select from the list below to find the information you're looking for.
Has my order shipped?
After completing your order, you will be notified via email when your order will be shipped. You can also follow your orders shipping details by logging into your account.
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How do I change quantities or cancel an item in my order?
Please contact us as soon as possible if you would like to cancel, add or remove items from your order. Once your order has been scheduled to ship, we may be unable to make changes to your order.
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How do I track my order?
Log into your account, click on My Account, click on the order you want to track. Tracking information can be found in your order information. We can also email you your orders tracking information by contacting us.
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My order hasn't arrived yet.
2 - 5 business days are average arrival times for orders. (up to 10 days to Canada)
There are many factors that my delay your orders arrival.
Please consider the following that may delay your order:
Weekends, Holidays, Weather, Shipping Service unforeseen delays.
Please contact us if you feel your order is delayed for longer than expected.
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An item is missing from my order.
If you feel your order is missing items after receiving it, please log into your account to verify your orders contents. If an error was made, please contact us immediately.
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How do I create an account?
To create a new account: Click Here.
To Log In to your existing account: Click Here.
Creating an account with us will allow you to track an orders status, create different shipping addresses and checkout faster for future orders.
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How do I edit my account information?
To edit any of your account information: Click Here
Your Log In information will be required for making changes to your account.
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I forgot my password.
Click Here to retrieve your password to your account. The email address you used to create your account will be required to retrieve your password.
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What is your return policy?
Upon receipt of your order that you are not happy with, please call us immediately.
Items must be returned within 7 days of order receipt and in new - unopened - unused condition. Please note: any signs of use will not be eligible for a credit or refund. Any shipping charges are non-refundable.
Depending on the item being returned, a store credit may be issued only.
Please contact us before returning any item you are not satisfied with.
Manufacturer Warranty: We do not Warranty Manufacturer defects. Each Manufacturer offers their own Paddle Warranty and can be found directly on their website, or calling them direct.
Here is a list of Paddle Manufacturers websites:
Pro-Lite Sports
S-Type Sports
Pickle-Ball Inc.
We will work with you and the manufacturer in the event of defective equipment to ensure your item is replaced or exchanged.
If you are uncertain about our return policy, please call us before placing an order.
We will make every effort to ensure you are 100% satisfied with your order... don't hesitate to call us anytime. We value our customers and appreciate your business.
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When will my order ship?
Orders are normally shipped within 2 business days. Please consider weekends, holidays and unforeseen delays.
You may also indicate when you would like to your order shipped during checkout. We will do our best to accommodate all shipping requests.
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Do you ship to my country?
Orders shipping within the United States may be processed through our online store. Shipping to Canada orders must be processed by calling 248-956-0336.
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What are my payment choices?
All payment transactions are processed via PayPal.
Credit Cards: Visa - Mastercard - Discover - American Express
A PayPal account is not required to complete your purchase. At the end of the checkout process, you will be given the option to pay without a PayPal account or use an existing PayPal account to pay for your order.
We currently do not accept Checks, Money Orders or Purchase Orders.
Feel free to contact us if you have questions about our payment options.
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What are my shipping charges?
Shipping charges vary depending on items in an order.
We try to offer the lowest shipping charges possible for all orders.
Click Here to view our current shipping rates.
Detailed shipping charges are also shown during checkout, which is before you confirm your order for payment.
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Do you offer shipping insurance?
Yes. We offer shipping insurance. (For U.S. Orders only - optional at checkout)
You may add shipping insurance to your order during checkout. Shipping insurance charges vary depending on your total order purchase amount, and does not include shipping charges which are not covered with shipping insurance.
Click Here to learn more about adding shipping insurance to your order.
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Privacy Policy
Click Here to read our complete Privacy Policy.
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Security
Click Here to read about our website security.
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Do I have to pay sales tax?
We are required to collect sales tax for Michigan orders only. Please be aware that certain states require customers to report online purchases and pay sales tax to their specific state. Visit your states official website for more information.
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I have a question on my charges.
If you have questions or concerns about charges for your order, please feel free to contact us anytime.
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I need a copy of my receipt.
After completing your order, PayPal will notify you of your charges and allow you to print a receipt for your records. If you are unable to locate your receipt, please contact us and request us to send you a copy.
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When will my credit card be charged?
After PayPal accepts your credit card for payment, charges may be posted to your credit card immediately. To verify a payment has been made with your credit card, please contact your Card's account information center for details.
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How do I search for an item?
Looking for a specific item or product? Use our advanced website search tool to find exactly what you're looking for. Click Here to begin your search.
You may also complete a quick search by filling out the search box at the top of this page.
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How do I place an order?
We tried to make the site easy to navigate and find products you may be interested in.
When you find an item you would like to order, click the "Add to Cart" button.
Your shopping cart allows you to verify, delete and change quantities of items you added to your cart. From your shopping cart, click "Proceed to Secure Checkout" when you're ready to complete your order.
Follow the on-screen instructions to create a "New Account" or Sign In to your existing account. All account information collected on this website is protected using 256-bit Secure Socket Layer Encryption.
Creating an account will allow you to track an orders status and add additional "Shipping" addresses. ...perfect for gift giving!
PayPal processes all payment transactions. Not to worry... PayPal will accept and process your payment without an account. You may also use your existing PayPal account to complete your payment.
Acceptable Payments: Visa - Mastercard - Discover - American Express
Please contact us if you have any questions about completing your order
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What shipping service do you use?
All United States orders are normally shipped using First Class United States Postal Service. Orders may also be upgraded to Priority Shipping at our discretion without notice. United States orders will include a Shipping Confirmation number to track and confirm orders for shipping. Please allow 2 - 5 days for shipping to U.S.
Canada orders are shipped using First Class International United States Postal Service. Orders to Canada will include a Customs number. Customs numbers are only used to verify an order was shipped, and does not allow for tracking. Tracking numbers are not available for orders shipping to Canada. Please allow 5 - 10 days for orders shipping to Canada.
Any orders taking longer than expected, please feel free to contact us anytime.
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I would like to order something that is out of stock.
If you want to order an item when it becomes available, please contact us. Include as much information about the item and we'll notify you when it becomes available.
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Do you ship to a "General Delivery"?
Yes. We can ship to General Delivery. Be sure to check with the post office where you would like the order shipped to and verify they accept General Delivery.
You can add up to 5 shipping address in your account. Simply add any address to your "Shipping" address book in your account.
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How do I contact someone?
Couldn't find what you're looking for here?
Click Here to contact us.
Click Here for more information about us.
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